Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather different kinds of information to provide tailored learning experiences and to improve our services.

Personal Information

We collect details you share directly with us when creating an account or reaching out. This includes your name, email address, phone number, and any messages you send via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically gather information about how you use our website and learning platform. This includes pages visited, time spent in various sections, completed drawing exercises, and technical details like your IP address, browser type, and device data.

Cookies and Tracking

Our site utilizes cookies and similar tracking technologies to enhance your navigation, remember preferences, and evaluate site performance. You can manage cookie settings through your browser options.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to handling your information responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you opted in to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and create new content that addresses common learning challenges. This analysis is conducted in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us operate our platform, process payments, send emails, and provide customer support. These providers access only the information needed for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If Urban Ember Hollow undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you by email and explain any changes to how your information is managed.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes scenarios involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy law, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this data within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will still receive essential messages about your account and course enrollment.

Cookie Management

Most browsers let you manage cookies through their settings. You can opt to accept all cookies, block specific types, or receive alerts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transfer, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal obligations, or settle disputes. Account details are typically kept for three years after closure, while course progress data may be kept for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other jurisdictions. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for international data transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, parental consent is required before we collect personal information. Parents or guardians can review their child’s data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we’ve gathered from their child, request its deletion, and decline any further collection or use. We provide clear mechanisms for how parents can exercise these rights.

If you believe we have accidentally collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. Significant changes will be communicated via email or prominent notices on our website.

Minor updates may be posted without individual notice, so we encourage regular review of this policy. The "Last Updated" date at the top indicates when the most recent changes were made.

Continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.